Refund & Cancellation Policy
Last updated: 18 July 2026
1. One-time activation fee
Activation fee (₹499 ya jo bhi live rate ho) non-refundable hai. Ye ek-baar charge shop ko activate karne, onboarding, aur setup ke liye liya jata hai. Payment complete hone ke baad ye fee wapas nahi hoti — chahe aap service use karo ya na karo.
Checkout ke waqt aap explicitly ye accept karte ho ki activation charge non-refundable hai. Ye policy Razorpay/UPI dono modes ke liye same hai.
2. Wallet recharge (pay-as-you-go)
WhatsApp aur SMS bhejne ke liye wallet me paisa daala jata hai (pay-as-you-go). Wallet me pada balance sirf messaging services ke liye use ho sakta hai:
- Unused wallet balance ka cash refund nahi hota.
- Wallet ko doosre account me transfer nahi kar sakte.
- Wallet balance ki expiry activation ke 24 mahine baad hai (jab tak account active hai).
- Agar hum kabhi service band karte hain, unused balance pro-rata refund kiya jayega.
3. Failed / duplicate transactions
Agar payment amount debit ho gaya hai lekin wallet ya activation reflect nahi hua, ya duplicate charge ho gaya:
- Automatic reconcile 24–48 hours me ho jata hai (Razorpay webhook ke through).
- Agar 48 hours ke baad bhi issue hai, hello@retailsathi.in par mail karo — bank statement / UTR ke saath.
- Verify hone par duplicate charge 5–7 working days me refund ho jayega — usi source par jahan se paid kiya tha.
4. Account suspension / termination
Terms of Service violation ya fraud ki wajah se account suspend hone par activation fee aur wallet balance forfeit ho sakta hai. Normal circumstances me user khud account close karna chahe to activation fee refund nahi hoti; wallet balance ke liye clause 2 apply hota hai.
5. How to request a refund
Eligible refund request ke liye hello@retailsathi.in par email karo — subject me "Refund Request — [Shop Name]" likhna. Ham 3 working days me reply karte hain.
6. Contact
Retail Sathi · India · Email: hello@retailsathi.in · WhatsApp: +91 99999 99999