Common sawaal — sidhe jawaab.
Activation fee kya hai aur kyun?+
₹499 ek-baar ka charge hai jo shop ko activate karta hai — onboarding, setup, aur lifetime platform access. Iske baad koi monthly ya annual subscription nahi hai.
Kya activation fee refundable hai?+
Nahi. Activation fee non-refundable hai. Ye Refund Policy me clearly likha hai aur checkout par aap explicitly accept karte ho.
Message bhejne ke paise alag hain kya?+
Haan. Activation ke baad messages bhejne ke liye wallet me alag se recharge karna hota hai — WhatsApp ₹1.80 per message, SMS ₹1.10 per message. Jitna bhejo utna cut hota hai.
Wallet me minimum kitna daalna zaruri hai?+
Koi minimum nahi. ₹100 se bhi start kar sakte ho. Jitni zaruraat ho utna recharge karo.
Wallet balance expire hota hai?+
Active account rehta hai to 24 mahine tak valid hai. Account close karne par unused balance ke rules Refund Policy me hain.
Kya customer data safe hai?+
Haan. Sab data encrypted store hota hai, row-level security policies har table par active hain, aur hum kabhi aap ka data bech ya share nahi karte.
Kya me apna customer data export kar sakta hu?+
Bilkul. Excel export button dashboard me hai — jo columns chahiye wo select karke download kar lo, jab bhi chahiye.
WhatsApp Business API ke liye alag setup chahiye?+
Nahi. Retail Sathi apna approved WhatsApp Business setup use karta hai — aap ko sirf apna template select karke send karna hai.
Agar payment fail ho jaye aur paise cat gaye to?+
Razorpay se automatic reconcile 24–48 hours me ho jata hai. Agar tab bhi resolve nahi hua, hello@retailsathi.in par UTR ke saath mail karo — 5–7 din me refund.
Kya me sirf SMS use kar sakta hu, WhatsApp nahi?+
Haan. Har campaign par aap choose kar sakte ho — sirf WhatsApp, sirf SMS, ya dono. Rate uske hisab se cut hota hai.
Aur sawaal hain?
Team se baat karo